Terms and Conditions

Welcome to Hosted Kitchens. These Terms and Conditions ("Terms") govern your access to and use of the website located at www.hostedkitchens.com, as well as any related mobile applications and services (collectively, the "Platform") provided by Hosted Kitchens ("we", "us", or "our").

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

1. Our Services

Hosted Kitchens provides a technology platform that connects users ("Customers", "you") with independent partner restaurants ("Partner Restaurants") in Ireland. Our Platform allows you to view menus, place orders, and arrange for the delivery or collection of food and beverages ("Products") from these Partner Restaurants.

Important Note: We act as an intermediary. The legal contract for the supply and purchase of Products is between you and the Partner Restaurant. We are not responsible for the preparation, quality, or safety of the food provided by Partner Restaurants.

2. Account Registration

• Eligibility: You must be at least 18 years old to create an account and place orders on the Platform.
• Accuracy: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
• Security: You are responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. Orders and Contract

• Placing an Order: When you place an order through the Platform, it constitutes an offer to the Partner Restaurant to purchase the selected Products.
• Acceptance: An order is only accepted when we send you a confirmation notification on behalf of the Partner Restaurant. The Partner Restaurant reserves the right to reject any order.
• Allergens and Dietary Requirements: It is your responsibility to review the allergen information provided on the Platform. If you have a severe allergy, we strongly advise you to contact the Partner Restaurant directly before placing an order to confirm that your specific requirements can be met. Hosted Kitchens cannot guarantee that any Product is free from allergens.

4. Pricing and Payment

• Prices: Prices for Products are determined by the Partner Restaurants and are displayed on the Platform. Prices include VAT (where applicable). Delivery fees and service charges may apply and will be displayed before you confirm your order.
• Payment: Payment for orders must be made through the Platform using an accepted credit/debit card or other integrated payment methods. By providing a payment method, you authorize us to charge the total order amount (including fees and taxes) to that payment method.
• Errors: In the event of a pricing error on the Platform, we or the Partner Restaurant reserve the right to cancel the order and refund any payment made.

5. Cancellations and Refunds

• Cancellation by You: Once an order has been accepted by the Partner Restaurant and preparation has begun, you may not cancel the order, and you will not be entitled to a refund. If you wish to cancel before acceptance, please use the cancellation feature in the app or contact support immediately.
• Cancellation by Us or Partner: We or the Partner Restaurant may cancel an order if a Product is unavailable or if there are issues with delivery. In such cases, you will receive a full refund.
• Issues with Your Order: If you are dissatisfied with the quality of the Products or if your order is incorrect or missing items, please contact our customer support team within 24 hours via the Platform. We will liaise with the Partner Restaurant to seek an appropriate resolution, which may include a partial or full refund or an account credit.

6. Delivery

• Estimated Times: Delivery and collection times provided are estimates only. We and our delivery partners strive to deliver within these times, but neither we nor the Partner Restaurants guarantee exact delivery times.
• Receiving the Order: You must be present at the designated delivery address to receive the order. If you are unavailable or fail to answer the door/phone, the delivery driver may leave the order in a safe place or return it to the Partner Restaurant. You will still be charged for the order.
• Alcohol: If your order includes alcohol, you must be 18 or older. The delivery rider may ask for valid, government-issued identification upon delivery. If you cannot provide ID or appear intoxicated, the alcohol will not be delivered, and you may be charged a return fee.

7. Intellectual Property

All content, features, and functionality on the Platform, including but not limited to text, graphics, logos, icons, and software, are the exclusive property of Hosted Kitchens, our licensors, or Partner Restaurants, and are protected by Irish and international copyright, trademark, and other intellectual property laws.

8. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable national or international law or regulation.
• Engage in any fraudulent, abusive, or unlawful activity.
• Interfere with or disrupt the operation of the Platform.
• Attempt to gain unauthorized access to our systems or other users' accounts.

9. Limitation of Liability

To the fullest extent permitted by Irish law, Hosted Kitchens shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Platform.
• The quality, safety, or legality of the Products provided by Partner Restaurants.
• Any unauthorized access to or alteration of your transmissions or data.

Our total liability for any claims under these Terms is limited to the amount you paid us for the order giving rise to the claim.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the Irish courts.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, if applicable, by providing a notice through the Platform. Your continued use of the Platform after the changes take effect constitutes your acceptance of the revised Terms.